Cancellation Policy

Every plan starts with a 14-day free trial and no credit card is required to begin, so there is nothing to cancel during the trial unless you have already added a payment method. If you decide not to continue, simply stop using the Service — you will not be charged.

You can cancel an active subscription from your account's Billing settings, or by contacting us directly. Cancelling stops future renewals — your subscription remains active and billed features stay available through the end of the period you've already paid for.

If you only need fewer features rather than none at all, you can switch to a lower-tier plan (e.g. Premium to Pro, or Pro to Basic) instead of cancelling outright — your data and history stay intact either way, only the feature set changes. Full cancellation stops billing entirely and pauses every paid feature, including e-way bill and e-invoice generation.

Cancelling your subscription does not delete your account or business data. Your invoices, parties, and records remain exactly as you left them; e-way bill and e-invoice generation and other paid features are paused until you resubscribe. Before or after cancelling, you can export your ledgers and reports at any time — including Tally Prime XML export and report downloads available from within the Service — so your data is never locked in.

You can resubscribe at any time by choosing a plan from your account's Billing settings. Reactivating restores access to paid features immediately — your historical data was never deleted, so there's no re-import or setup needed.

Cancellation stops future billing but does not itself entitle you to a refund of amounts already charged. See our Refund & Return Policy for the limited cases where a refund applies.

To cancel your subscription or if you need help, email claybill.admin@gmail.com or use our Contact page.