ClayBill, a product of Anha Labs LLP, is a software-as-a-service (SaaS) subscription product — no physical goods are sold or shipped, so there is nothing to “return” in the traditional sense. This policy explains when a refund of a subscription payment is available.
Free Trial
Every plan starts with a 14-day free trial, with no credit card required to begin. Use the trial period to evaluate the Service with your own data before paying anything. If ClayBill isn't a fit, simply don't subscribe — you won't be charged.
Subscription Payments
Subscription fees are billed in advance for the period you choose (monthly or annual) and are generally non-refundable once charged, since the 14-day free trial already gives you a no-cost window to decide before paying. You can cancel your subscription at any time to stop future renewals — see our Cancellation Policy.
Exceptions
We will review and, where appropriate, issue a full or partial refund in cases such as:
- A duplicate or accidental charge caused by a billing or payment gateway error
- A charge made after a valid, timely cancellation request was not honored
- Extended, unresolved unavailability of the Service that is our fault
How to Request a Refund
To request a refund under one of the exceptions above:
- Email claybill.admin@gmail.com with your account's registered email, company name, and the transaction reference or invoice number
- Describe briefly why the charge qualifies for a refund under this policy
- Submit your request within 7 days of the charge — requests made after this window are reviewed at our discretion
We will acknowledge your request within 2 business days and let you know our decision within 5 business days.
Chargebacks & Payment Disputes
If you believe a charge was made in error, please contact us directly first so we can investigate and resolve it quickly — most billing issues are resolved faster this way than through a bank chargeback. Filing a chargeback with your bank or card issuer without first contacting us may result in a temporary suspension of your account while the dispute is investigated.
Taxes
Where applicable, GST is charged in addition to the listed subscription price in accordance with Indian tax law and is reflected on your invoice. Refunds, where approved, are issued for the full amount originally charged, inclusive of any tax collected on that charge.
Processing Time
Approved refunds are processed back to the original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.
Contact
For refund requests or billing questions, email claybill.admin@gmail.com or use our Contact page.
Still have questions?
Our team is happy to help — reach out any time.